SHIPPING POLICY

Last updated: July 26, 2026

Thank you for shopping with Asim Athletics. Every order is prepared with care, and many of our products are made especially for you after your order is placed.

ORDER PROCESSING

Most products are made to order. Please allow approximately 2–7 business days for your order to be produced and prepared for shipment.

Processing times may be longer during holidays, product launches, promotional events or periods of high order volume. Business days do not include weekends or holidays.

Processing time is separate from shipping time.

ESTIMATED SHIPPING TIMES

After your order has been processed, estimated delivery times are:

• United States: approximately 3–10 business days

• International destinations: approximately 7–30 business days, when international shipping is available

These timeframes are estimates and are not guaranteed. Carrier delays, severe weather, holidays, customs processing and other circumstances outside our control may affect delivery.

The available shipping options and applicable costs will be displayed during checkout.

SHIPPING CONFIRMATION AND TRACKING

When your order ships, you will receive a confirmation email containing tracking information, when tracking is available.

Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

If you have not received a shipping confirmation after the estimated processing period, please check your spam or junk folder before contacting us.

ORDERS WITH MULTIPLE ITEMS

Items may be produced or fulfilled at different facilities. As a result, products from the same order may arrive in separate packages and on different dates.

You will not be charged additional shipping fees solely because an order is delivered in multiple packages.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an address error, contact us immediately at info@asimathletics.com. We will try to correct the address before production or shipment begins, but changes cannot be guaranteed.

Asim Athletics is not responsible for orders delivered to an incorrect address provided by the customer. Additional shipping charges may apply if an order must be reshipped.

DELAYED OR LOST PACKAGES

Once an order has been transferred to the shipping carrier, delivery may be affected by circumstances outside our direct control.

If your tracking information shows no movement for several business days or your package has not arrived within the estimated delivery period, please contact us at support@asimathletics.com. Include your order number and tracking information so we can assist with investigating the shipment.

A tracking status of “delivered” does not always mean that the package was placed at your front door. Before contacting us, please:

• Check around the delivery location

• Ask members of your household

• Check with neighbors or building management

• Contact the shipping carrier

• Allow an additional 1–2 business days, as carriers occasionally mark packages delivered before final arrival

Claims for lost or missing packages should be submitted as soon as possible. Replacement or refund eligibility will be determined after reviewing the order and available carrier information.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective or incorrect, contact us within 14 days of delivery at info@asimathletics.com.

Please include:

• Your order number

• A description of the issue

• Clear photographs of the item

• A photograph of the packaging and shipping label, when applicable

Please do not return an item before contacting us. We will review the issue and provide instructions regarding an eligible replacement or refund.

RETURNED OR UNCLAIMED PACKAGES

Packages returned because of an incorrect or incomplete address, refusal, failed delivery attempts or failure to claim the shipment may require an additional shipping payment before they can be resent.

Original shipping charges are generally nonrefundable unless the return resulted from an error by Asim Athletics or one of our fulfillment partners.

INTERNATIONAL ORDERS

When international shipping is offered, customers are responsible for any customs duties, import taxes, brokerage fees or other charges imposed by the destination country. These charges are not included in the product price or shipping fee unless specifically stated during checkout.

Customs processing may delay delivery. Asim Athletics cannot control or predict customs charges or processing times.

ORDER CANCELLATIONS

Because many of our products are made to order, cancellation requests must be submitted as soon as possible. We cannot guarantee that an order can be canceled or changed once production has started.

CONTACT US

For questions concerning your order or this Shipping Policy, contact:

Asim Athletics
Email: info@asimathletics.com
Website: www.asimathletics.com

Please include your order number when contacting us about an existing purchase.